Frequently Asked Questions

About the Scenes

Is your content exclusive?

Yes, all our content is 100% exclusive. We focus on making creative, fresh scenes, not on copying or using other work.

How long are your scenes?

They vary! We post long movies and also short clips, as well as photo and text updates. We also are planning some special film productions.

Where are you filming?

All of our sexual content is shot on large private properties. Anyone within viewing distance is a consenting adult.

Technical Requirements

How do you stream video?

We use adaptive streaming. This means our system will automatically adapt to the speed of your connection. If you have a fast connection, you will receive 2K (858P) video at a high bit rate for the best quality. If you have a slower connection, you will receive the video at lower resolutions and bit rates. Viewers with very slow connections, such as dial-up connections, may need to download the video before being able to watch it smoothly.

What kind of files are the 4K downloads?

They are mp4 files encoded in the H.264 video format. Full-length movies in this format are very large, unfortunately, and can take a long time to download, but the quality is amazing. In the future, we will likely switch to a newer video format, such as H.265, but we are waiting for technology to catch up to the new formats before we use them.

Customer support and cancellations

How do I cancel or get billing help?

Depending on your biller, visit Epoch at or SegPay at

How do I get other support?

For general customer support, please contact us online.


How do I get a refund for my subscription?

If you are unable to use our site for technical reasons, we will gladly refund your subscription fee within 24 hours of purchase or as required by applicable law. Please contact us to request a refund. We will not grant a refund in obvious cases of abuse, such as when a member downloads numerous scenes within a very short period and then requests to get their money back.